I get this wording on every ticket i write now. I never did before.” undefined submitted the ticket “
why? and how to I stop it?
Best answer by Kathryn Carter
View originalwhy am I getting this on the tickets I submit "undefined submitted the ticket " and how to I make it stop !
after I finish writing up a ticket and I click to submit it to who it is to go to. on the bottom I see a yellow circle with what looks like a snow flake in it and this wording next to it “incident iq message undefined submitted the ticket” now I never had that before I use to have Teresa Langan submitted the ticket.
And I also can’t add any followers anymore.
Userlevel 7
+13
I am looking into this now. Thank you for your patience.
Userlevel 7
+13
Thank you Kathryn for the help you gave me. It really helps me out a lot. I have not changed anything on my end at all. so let me understand you correctly. I am entering an ticket BUT i am not allowed to submit it? someone else has to or is doing it and that's what that means? thats why i’m getting that message?
Userlevel 7
+13
ok thank you so very much I will do just that.
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