Good morning!
What’s the best way to setup IIQ for the following idea? My tech will submit a ticket for a broken screen and perform the repair. After he is done, I want to get notified that I will now need to generate an invoice for the student and their family. I feel like I’m over thinking it, but wanted to see what others have set up.
Thanks!
Hey
There a couple of different ways to handle this workflow. First let me ask… Do you want a new ticket generate for the “invoicing” part, after your tech completes the first ticket? If so, do you want that new ticket to be associated with the original ticket?
My first thought is using our free app “Advance Ticketing” were you can have subticket or subtasks within other tickets.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
