@AMeyer Greendale Schools 

When you say “manually link them”, are you merging the accounts in iiQ? So there are two accounts created for one user?

I don’t see multiple accounts in iiQ. On the user’s profile page, near the bottom, I was seeing “not linked to SIS user” and I was manually linking them there.

It may have been temporary, as I just looked at our users that SHOULD be linked and they’re correct again.

@AMeyer Greendale Schools 

I am glad to hear they are syncing correctly again. If this happens again, i would suggest submitting a support ticket so our team can take a closer look into the integrations. 

@Hannah Bailey 

I’m going through my list again and realized a few of the users had 2 accounts in iiQ - one with the correct email, one without.

When merging these users, it looks like SIS user link is not carrying over. Is that correct behavior? I did wait about 15 minutes after merging one and still don’t see the link.

@AMeyer Greendale Schools So the two accounts have different email addresses? But are for the same user?

Doesn't seem right to me, but this is without looking into your site.  I would reach out to our support team.

Thanks Hannah. I checked in with my coworkers, and the duplicates are partially a result of changing our student email address setup. Kindergarten students had a different naming convention for a while, but this has changed and all students have the same naming convention.

I’ll put a ticket in later today - I’m seeing a bunch of weird user/asset data issues with our instance of iiQ.

Just going through my posts here to mark stuff solved as needed. I think this SIS issue is as resolved as it needs to be. We’re still working on data cleanup so I’ll follow up with my colleagues once they’ve got some time.