Question

Deleted location still keeps users and tickers

  • 22 September 2023
  • 1 reply
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About a week and half ago, I created a location named Network Team Office which had the same subnet as a prior location called Central Office. The next day, all users and tickets that where in the Central Office location, moved to the Network Team Office.

So I deleted the Network Team location and made sure to select Central Office location for the question on where to move the users\tickets too. The next morning, all the users that were moved to Central Office moved back to Network Team Office even though the location is no longer in existence. I manually moved about 300 users back to Central Office but again my changes reverted back the next day. This is also causing an issue with the automatic assignment of tickets from those users because our rules are based on location. Any help with this issue would be greatly appreciated and thanks in advance.


1 reply

Userlevel 7
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@RDemerieux 99361b1 forsyth Thank you for submitting your question to our Community. 

Please reach out to support to help you get this sorted. 😄

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