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Our shipping department is not in IIQ throughout the day.   What is the best way to trigger an email to the shipping team that a ticket has be assigned to the team?   I know we can set up individual notifications but I want to avoid that and set up a rule.   Will this rule work should any time a ticket is assigned to the team shipping?  

 

@GWade Thank you for your patience for a reply. I was testing this out and you can have it set for when the ticket is updated if that is only when you want them to get the emails for their specific tickets. This should work for them. 

Try it and let me know how it goes 😄

@GWade Thank you for your patience for a reply. I was testing this out and you can have it set for when the ticket is updated if that is only when you want them to get the emails for their specific tickets. This should work for them. 

Try it and let me know how it goes 😄

I did the rule/notification and nobody in the shipping dept received any notice.   All tickets flow into the helpdesk and when we need to ship a device out, that's when we assign this to the shipping team.   At that point I would like to trigger an email to the team that they have been assigned a ticket.  Maybe there is a better way to do this, if you know please share...thanks!

@GWade I have an idea! When you have the ticket assigned, have it send an email to the shipping department! You can filter it by the team who it is assigned to.

Let me now if that works for you 😄

 

 

@GWade I have an idea! When you have the ticket assigned, have it send an email to the shipping department! You can filter it by the team who it is assigned to.

Let me now if that works for you 😄

 

@Kathryn Carter  that worked, thanks 

 

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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