Faculty Vs Staff

I believe that “Faculty” is typically teachers, admins, etc. (people that need a degree/certification to do their job). Staff is any staff member that doesn’t fall into that category.

As far as iiQ goes, I don’t think there’s an actual difference unless you set up permission policies & visibility of different things to differentiate them.

We use Faculty for our staff that we want to give a little more access to IIQ, for example our Facilities team only wants certain job titles to be able to enter tickets for their schools, so I map those titles to Faculty so I don’t have to do that with another custom staff policy that needs to be manually applied.