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How can I create a report of the top users that have had tickets created for them or by them?

  • 10 November 2022
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How can I create a report of the top users that have had tickets created for them or by them?

Best answer by Kathryn Carter

@JStith Thank you for submitting your question. 

Currently there is an idea in our Idea Exchange that will help you accomplish this: 

https://community.incidentiq.com/ideas/way-to-run-a-report-on-repeat-user-asset-issues-706

In the meantime, there is an assets custom view filter for "asset attribute" to specify if an asset "has open tickets". You could also create a view to export and sort based on user or asset to gain a visual for the amounts. I know this is not exactly what you’re looking for, but I wanted to provide some other options that could possibly be helpful for your workflow. Here is the question this work around came from: 

I hope this helps! 😄

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Kathryn Carter
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  • November 14, 2022

@JStith Thank you for submitting your question. 

Currently there is an idea in our Idea Exchange that will help you accomplish this: 

https://community.incidentiq.com/ideas/way-to-run-a-report-on-repeat-user-asset-issues-706

In the meantime, there is an assets custom view filter for "asset attribute" to specify if an asset "has open tickets". You could also create a view to export and sort based on user or asset to gain a visual for the amounts. I know this is not exactly what you’re looking for, but I wanted to provide some other options that could possibly be helpful for your workflow. Here is the question this work around came from: 

I hope this helps! 😄


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