How can I create a report of the top users that have had tickets created for them or by them?
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How can I create a report of the top users that have had tickets created for them or by them?
Best answer by Kathryn Carter
Currently there is an idea in our Idea Exchange that will help you accomplish this:
In the meantime, there is an assets custom view filter for "asset attribute" to specify if an asset "has open tickets". You could also create a view to export and sort based on user or asset to gain a visual for the amounts. I know this is not exactly what you’re looking for, but I wanted to provide some other options that could possibly be helpful for your workflow. Here is the question this work around came from:
I hope this helps! 😄
+18Currently there is an idea in our Idea Exchange that will help you accomplish this:
In the meantime, there is an assets custom view filter for "asset attribute" to specify if an asset "has open tickets". You could also create a view to export and sort based on user or asset to gain a visual for the amounts. I know this is not exactly what you’re looking for, but I wanted to provide some other options that could possibly be helpful for your workflow. Here is the question this work around came from:
I hope this helps! 😄
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