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How do I prevent apps from updating user account information?

  • January 26, 2022
  • 3 replies
  • 136 views

Deborah Prosser
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If I manually change a user’s information, how can I stop the integration from automatically pulling the information during the sync?

Best answer by Reesa Azar

If you need to make manual changes to a user's account that is automatically pulling information through an integration with an outside system, you will need to lock down these changes prior to the next system sync. Open the user profile use the lock icons to the right of the data fields to lock down each piece of information.

 

3 replies

Reesa Azar
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  • Community Manager
  • 369 replies
  • Answer
  • January 26, 2022

If you need to make manual changes to a user's account that is automatically pulling information through an integration with an outside system, you will need to lock down these changes prior to the next system sync. Open the user profile use the lock icons to the right of the data fields to lock down each piece of information.

 


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  • Observer
  • 2 replies
  • July 15, 2025

I need to remove the assigned role for IIQ users who are no longer with us. I would like to do this with an import.  We have integration with BB and Intune enabled.  Is there a way to set the locked option to yes in an import?  If so how do we do this?  I don’t want to have to manually updated the records for each ex-student or ex-employee.


Hannah Bailey
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  • iiQ Community Manager
  • 1879 replies
  • July 17, 2025

@MLG When you say “remove role,” do you mean to set those users' roles to “No Access”?

But with your SSO integration it can auto set those user roles to “No Access”