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Hopefully a simple fix due to an oversight on our end. 

 

When I assign tickets I see all the agents, Facility and Tech.

I should only be seeing the Techs as the ticket was submitted for tech and not facilities. 

 

How can I accomplish this? 

@sseifert2 Thank you for submitting your question to our Community. Here is an idea to upvote and comment on for this idea: 

 

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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