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How do I remove Facility Agents from my list of Tech Agents

  • September 11, 2023
  • 1 reply
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Hopefully a simple fix due to an oversight on our end. 

 

When I assign tickets I see all the agents, Facility and Tech.

I should only be seeing the Techs as the ticket was submitted for tech and not facilities. 

 

How can I accomplish this? 

Best answer by Kathryn Carter

@sseifert2 Thank you for submitting your question to our Community. Here is an idea to upvote and comment on for this idea: 

https://community.incidentiq.com/ideas/separate-agent-roles-to-improve-user-picklist-behavior-1567

 

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Kathryn Carter
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  • Kathryn Carter
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  • 9679 replies
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  • September 14, 2023

@sseifert2 Thank you for submitting your question to our Community. Here is an idea to upvote and comment on for this idea: 

https://community.incidentiq.com/ideas/separate-agent-roles-to-improve-user-picklist-behavior-1567

 

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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