IIQ User Custom Field no longer working

  • 10 October 2022
  • 2 replies

We have a ticket for our provisioning that we utilized the IIQ User Custom field, this worked flawlessly for a while. As of the other day, the staff role can no longer populate users in the IIQ User custom field within our provisioning tickets. Need assistance in figuring out how to reverse this. Thanks 

2 replies

Userlevel 5
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@Daniel Frailey 
Can you please provide me with a ticket number for reference?


When you say “staff role can no longer populate users in iiQ” - When the staff user is submitting the ticket they can still see the custom field, but are unable to search for the specific user?



I have reached out to support, and they had me create a custom permission, since the update removed the access that I need