I know I can create custom views, but it can get tedious to have to do it for multiple technicians.
It would be nice if I could search for an Agent, and then click the “Open Tickets” section within their profile.
Is this a feature that I’m not finding, or should I add it to the Ideas section?
Thanks.
There is not a way to view open tickets from the user’s profile page.
However, a current work around would be to head to open tickets, and then filter by the agent you are looking for. I have attached a screenshot to help 
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
