Is there a way to see Agent's open tickets from their profile page?

  • 9 December 2022
  • 1 reply

Badge +1

I know I can create custom views, but it can get tedious to have to do it for multiple technicians.


It would be nice if I could search for an Agent, and then click the “Open Tickets” section within their profile.



Is this a feature that I’m not finding, or should I add it to the Ideas section?






1 reply

Userlevel 7
Badge +10

@mcgiardina Thank you for submitting your question. 

There is not a way to view open tickets from the user’s profile page. 

However, a current work around would be to head to open tickets, and then filter by the agent you are looking for. I have attached a screenshot to help 😄