Labor Type When Logging Time

Hi everyone,

I’m wondering if it’s possible for an agent’s Labor Type to automatically display when they go to enter their time on a ticket. In Layla Stone’s post from a year ago on Labor Types, it mentions:

“Upon logging in, the Agent field will automatically display the user’s name, and the Date field will show the current date.”

It seems logical that their Labor Type would also auto-populate so they don’t have to scroll through the 25 Labor Types we currently have listed.

Questions:

1. Is there a way to make Labor Type autofill based on the agent?
2. Or am I using Labor Types incorrectly? Should I just leave the three original types (Weekend, Standard, OT)?
3. I created additional Labor Types because I update hourly rates for each agent and thought I needed to update Labor Types too. If both don’t need to be updated, and I keep only the three defaults, will labor hours still calculate correctly?

Any guidance or best practices would be greatly appreciated!