Manage shared views permissions?

Question

I am building out a number of asset and ticket views that need to be shared across all of our agents, however only a few of my agents have the “manage shared views” link in the sidebar.   what controls access to shared asset and ticket views?

Kathryn Carter · Accepted Answer

@lcecilYou should create the custom view first. Then go back into view settings and click on share. Youare able to share to agents or whole team. Here is a screenshot to help.😄

Kathryn Carter · Answer

@lcecilI logged into your site and saw that some of your agents do not have access to see your assets. The setting is in the role permissions. I have attached the guide to help you. Try that and let me know if it works😄

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