Is there a way in Incident IQ to stop having multiple emails sent to person who created a ticket and for the person who received the email? I get multiple emails for every step of a ticket and I don’t need or want all those emails as the ticket progresses.
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Hi, You can adjust the notification settings in Site Options, but also in Rules. If multiple emails are being received, you could try modifying the rules that are sending email alerts when tickets are assigned and created.
- There is a recommended set of notifications that are set by the district. These are located in Admin > Site Options > Notifications
- Each individual user can control the notifications they receive (overriding what the district recommendation is). If you click the carrot next to your name there is a drop down > Options > Notifications
- If there is a rule that sends a custom email that DOES NOT negate any of the built in iiQ email notifications that go out. So users could be receiving multiple emails for the same thing.
Hope all this info helps! We’ve heard feedback that we need to have some more granular control over notifications. You can find a list of them to comment and upvote here: https://community.incidentiq.com/search?q=notifications&content_type%5B0%5D=ideation
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