We added in another department and made 4 developers as agents in IIQ. They can not change the “on behalf of” when a ticket is submitted for the wrong person. I can not find where to change this to allow these 4 to change that field. Any help? Thanks in advance!
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"On Behalf of" permissions
+7Best answer by GWade
I think I have it, had to add them to the one custom agent role policy, thanks!
+18Did you provide the “list users” permission to their policy?
+7Did you provide the “list users” permission to their policy?
We assumed by making them agents, this would carry over. So can you point me to where this needs to be configured?
+18+7I think I have it, had to add them to the one custom agent role policy, thanks!
+18Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
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