Out of Office Periods Functionality

Would it be possible to make the "Out of Office Periods" functionality a toggleable permission, similar to the other permissions introduced with the V2 permission update?

We have non-IT staff supporting requests in various iiQ teams. While we don’t want to assign them the full Agent role—and we’re unable to create custom roles—we’ve applied a permissions policy to limit their access to only the necessary functionality. However, there’s currently no way for those teams to automate the rerouting of tickets when someone is out of office. Making "Out of Office Periods" a separate permission would allow us to resolve this gap without over-assigning privileges.

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@MHobdy 4205000 forneyisd Thank you for submitting your question to our community!

I thought about this one most of the weekend. How do you assign tickets to your agents? if you are assigning them via rules, will skip those users who are out of office.

We are using rules. We have Teams made of up IT staff (Agents in iiQ), and Teams made up of non-IT staff (not Agents in iiQ). Issues are routed to our teams by rules upon creation or when updated, but non-IT staff iiQ teams, do not see the option to set Out of Office on their profile in iiQ, so they are unable to exclude themselves for receiving a ticket when they are OOO.

@mhobdy Do these non IT staff have work ticket permissions or are on a team where they are are assigned via rules?

I am thinking because they are in the staff role they do not have that option on their screen.

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