Hello,
We have not had Parents logging into iiQ, but we intend to change that and add the Login Permission.
I’m testing on a manually created Parent account (iiQ Local).
I’m trying to also reset the password for that Parent. As an Agent, I’m not sure where I would find the option to Reset the Parent Password for this Parent.
I’ve opened a Guest browser window, and I’ve tried to use Password Reset. But I get this message…
Is there a good KB article on this? Or does anybody have advice?
I believe you’d need to manually add the Manage Users permission for your Agents Permission Group for you to reset someone’s password. This is not enabled by default for the Agent group, at least for us. Once an Admin sets that permission you’ll be able to change a local user’s password by pulling up the user and clicking Change on the password field.
First, I would suggest adding that permission policy
I’m a Global Admin. That is the permission is already applied via the default Policy.
I do not have an explicit additional policy applied.
I’m only trying to do this on Local iiQ Parents
I was looking into your districts installed apps, and I noticed you had password assist installed, that is the reason you are not seeing the change password option available there like other users are reporting there should be. Although I have not used this app much, ill attach a link to the knowledge base article on it!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
