You may be able to merge that account with the newly created one. All assets, tickets, etc should transfer. I’m 100% certain on that as I’ve never had to do this with a deleted account, but that’s how it works for duplicate active accounts.

I attempted to merge, but the deleted user account can’t be found from the Target User menu.

You’ll want to put in a support ticket to see if we can get that user restored to your database.

@SGaynor 84065d1 frenchintl Thank you for submitting your question to our community!

Deleted users will need to be undeleted by our tier 2 team. Please submit a ticket to support they will get this handled for you. Please let me know if you need anything else! 

Is there a current enhancement request to allow system administrators to restore deleted users?

@DAdmin 71723bd stgeorges There is not but you are welcome to submit one to our Idea Exchange here: https://community.incidentiq.com/ideas

@SGaynor 84065d1 frenchintl Were you able to get the user restored?  We had a similar incident where a user was deleted.  A ticket was submitted and we were told that restoring a user's account  is not possible once a deletion happens.

We did get the user restored, but we were’nt able to do it ourselves. We put in a support ticket with iiQ and their team was able to resolve the issue for us. Hope this helps!

@kwhite 

Our support team is able to restore the users if they were delete from within our platform. If you submitted a ticket to our support team please let me know the ticket number and I can follow up. 

@Hannah Bailey Thank you for your response to Kwhite. The ticket we summited is ticket: #19489

@HMac I am following up on this internally; once our tier 2 team restores this user, you will get an update! Thanks so much.