We had a agent take vacation and tickets are getting assigned to them from their team, is there a way to set out of office for them? I did not see away to do that without being logged in as them.
Best answer by Hannah Bailey
View originalWe had a agent take vacation and tickets are getting assigned to them from their team, is there a way to set out of office for them? I did not see away to do that without being logged in as them.
Best answer by Hannah Bailey
View originalFor now, your agents would have to set their “out of office” from their profile.
There are a couple of idea in our idea exchange around enhancing this feature.
I agree. I have many scenarios that the agent just forgets to turn on their Out of Office or more commonly, they just are unexpectedly out for the day and don’t set it. A way for managers to correct this would be ideal! Currently I have my techs all assigned to teams where rules push tickets to those teams. I have to manually adjust these teams each time an agent is out of the office, and then revert the change when they are back.
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