​@jo.cpa Hello! Thanks for reaching out about this. Users should be available in your Staging site now. We just needed to perform a quick reindex on our end to restore them. Please let us know if you run into any further issues.

Best,

Ashley

I’ve submitted a ticket in the staging site.  I received an email that it was created.  Yet, it isn’t showing up in any of the views.

Nor are any of the ticket counts accurate.

The tickets area of the site has additionally be reindexed. Please let me know if you’re still noticing any issues.

Thanks!

Best,

Ashley

Hi ​@AHolley_iiQ   Thank you.
Just so I understand… am I doing something wrong?  Is this normal behavior?
Should I be emailing you every time I need to test something on the Staging site or is there a better way for us to use it?

Hi ​@jo.cpa - The staging sites do need to be manually refreshed periodically in order to show tickets, users, and assets, and this is a process that must be handled from our end. In the future, if you find yourself needing a refresh, please feel free to reach out to your Customer Success Manager, ​@KellenH_iiQ (kheim@incidentiq.com), who will be happy to assist you.

Thanks!

Best,

Ashley