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Hello,

 

We do a user sync using our SIS so all my users are in IQ. I am trying to do a CSV import to import a custom field that does not come from my SIS. When I try to do this it says user already exist. Is there a way to append to the current users in IQ

 

Thanks

Ron

@RWatson Thank you for submitting your question to our community! 😄 

Have you already created the custom field within the user profile? You should be able to add the User name and email address to identify the user via the CVS. Then, the custom field will be updated when the user is matched. 

I hope this helps! 

Thanks for replying. I did create the custom field and read over the KB you attached but this is the error I am getting when trying to do a user upload

 

Thanks

Ron

@RWatson Your next step will be to submit a ticket to support. 😄

okay, Thank you 

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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