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Maybe I’m missing something here, but there does not seem to be an option to increase or decrease the number of results one gets when they input a first or last name. It’s capped at 20 which will cut off the results when you put in a common last name like Smith or Williams for instance. No issues finding them when using the full name, but when media specialists(librarians) are tasked with spare device handout the quicker the process the better as the steps are already too much in my opinion. 

Any ideas?

If they use the search icon at the top of the screen instead, they should get all results. I think that’s the “Global” search. I can’t remember the last time I used either User Explorer or Assets Explorer.

 

What steps are they using to hand out a spare device?

Going step by step it’s:

  1. Search for the student using either users explorer or global search
  2. Navigate into the assigned device and create a ticket
  3. Start Ticket
  4. Scroll down and click issue spare and select an available one
  5. When it’s returned they need to return the spare and resolve the ticket.

It’s muscle memory for most but for new staff it just seems a bit long winded. It works and training for this isn’t something I have to repeat or do that often. 

@mainelysteve Thank you for submitting your question to our community! 😄

You should be able to create the ticket on behalf of the student with a spare, and it would limit the amount of steps the user is doing. 

@meyeral Thanks for jumping in on this one! 

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