Hi @KBowen and we are so happy you are now part of community! Love the Jeopardy reference! Community will be a great collaborative platform as you start using iiQ for your district with assets and ticketing. We are so happy you are part of the forum and look forward to hearing from you!

Hello, my name is Rickie Boudwin, I am the Technology Supervisor for  Supervisor for St. James Parish Schools in Lutcher, LA.  We just started using iiQ Ticketing and Asset Management this month in July of 2022.   iiQ seems like it will benefit us in our success with the districts 1:1 program and helping streamline Help Desk tickets.  We also like the integration of assets to users within the ticket.   Looking forward to learning more and using the program to help improve our ticketing process.

Hi @rboudwin, We are excited to hear that you are starting to use Incident IQ for ticketing and assets! Utilizing iiQ with help tickets and 1:1 devices will be extremely helpful for your district! We are so happy you will be in community to collaborate with others on how iiQ can benefit you all!

Hello my name is Brett Eckler.  I am the SIS Manager for Dawson County Schools.  We just switched to incident IQ this summer, and looking forward to using this platform to the best of its ability for ticketing and project and or routine SIS maintenance .

Hi @brett.eckler, Welcome to the iiQ community! We hope that you all will learn so much through our community and be able to collaborate with others about ticketing and SIS maintenance! We look forward to hearing from you!

Hello Everyone! My name is Kathryn Carter and I am the newest member of the Community Team. You might have already seen my name floating around community with answering questions and opening ideas. I am thankful for the opportunity to help our community members in their workflows and use of our technology. As a former elementary teacher, I understand the needs of the classroom, especially in our classrooms today. 

When I am not online, I am outside playing on ropes courses, making homemade lattes and enjoying the sunshine with my husband and 2 dogs.   

Looking forward to connecting with you all! 

Hello I’m Stacey Pittsinger and I’m a IT Support Technician for Montville Public Schools in Connecticut.  We switched to IIQ a year ago and so far so good.  We were using SpiceWorks.  I like that we have a single solution that we use for IT and Facilities.  No longer do I have to tell our teachers that it’s not my job to fix their electrical outlet. .  I also like that now we can route tickets to the appropriate team member based on location or category.   Have a great year everyone!

Hi @STPittsinger! It is great that you have one place within iiQ to go for your technical needs and Facilities. Also, assigning tickets to certain people makes it much more seamless for your support people. Welcome to community, and we hope you get the most out of the collaboration within community!

I am Lawrence Preedom currently from South Jefferson CSD in NY. I am the Micro Computer Technician for the district and am constantly utilizing IIQ ticketing system along with The inventory system. We have only been using IIQ for a year or so, but have seen great benefits using it. I also tend to use the idea suggestions a lot!  

Hi @lpreedom, We are so happy you can utilize iiQ and that you have so many benefits in the system! We also are happy you are already interacting within community! We love collaboration!! Welcome!

Hello! My name is Rosie Hamlin and I am the Director of IT Project Management in Carrollton-Farmers Branch ISD.  We are celebrating our 2 month “GO LIVE” Anniversary and could not be happier!  

Happy to meet everyone! 

Hi @RoseHamlinCFB So excited that you are here with us! Excited you have been with us for the past 2 months and are looking forward to many more months with you 

Good Morning!

I’m John Hainley, Cloud Applications Support at Hurst-Euless-Bedford ISD in Bedford, TX. We have been using IIQ since the Spring of 2020, I think? 

I love the integration with Google and Jamf that allows me to see device metadata in IIQ and be able to share that information with the Helpdesk to aid them in supporting our customers.

@JHainley 583b81c hebisd Good Morning and Welcome!

We love to have new faces in our community and seeing your favorite integrations. Welcome to our community and looking forward to seeing your knowledge and experience here 

Hello, my name is Brian Crittenden and I am the Director of Technology for Santa Fe South Schools in Oklahoma City, OK.  We implemented IIQ this year in place of Sysaid which we have used for many years.  I am still fumbling along in learning IIQ but I’m happy with the things we’ve been able to implement so far in our district.  I like that the program continues to grow so I’m anxious to see what new features will be added in the future.

@bcrittenden Welcome to our Community!

We are excited to see you in our community and hopefully we will learn a thing or two from you as you dive more into our program. Be on a lookout on our New Enhancement releases for those new features. Can’t wait to see what knowledge you bring. 

What is your name?

Patrick Mulvehill

What is your job title and where is your district located?

I am the Director of Technology at Hebron Christian Academy.

How long have you been using Incident IQ?

This is our first year using the platform.

What is 1 way Incident IQ has benefited your job and workflow?

We are hoping that it will help us combine a couple of different software systems we are using and put them all into one.

Anything you’d like the community to know about you?

I am a nice guy.

What are you looking for from this community?

Like minded community with help using this new software.

@PMulvehill 4534359 hebronlions Hi Patrick! Welcome to our Community. We are excited to see your knowledge grow in here as well as learn new workflows from you as well. 

• What is your name?

  • Monte Young

• What is your job title and where is your district located?

  • Technology Support Specialist. Dieringer School is located in Lake Tapps, Washington.

• How long have you been using Incident IQ?

  • We moved from several outdated systems to IIQ in June of 2017

• What is 1 way Incident IQ has benefitted your job and workflow?

  • It has combined all the programs that we use into one platform throughout the district. IIQ has given the district a better communication tool. 

• Anything you’d like the community to know about you?

  • My family has been connected to the school district for over 90 years.

• What are you looking for from this community?

  • Look to form some communication and knowledge about IIQ. Have a good support base. 

@MYoung 4637707 dieringer WELCOME! Monte it is nice to have you here within our community. Looking forward to your knowledge and experience here! Remember you can submit ideas and answer other’s questions if you know the answer. 

• Mike Coogan

• Software Support Specialist (this is an antiquated title from the early 2000s) in Pennsylvania

• Just shy of 3 months

• We used SchoolDude here before IIQ.  Enough said.

• I started my career in public education IT work in 1998, took a break to do corporate stuff for Apple and Amazon and realized that I love this more.

• Ideas, experince, and making IIQ work better for us all

@MCoogan 3706a6b tamaquasd Welcome to the community, Mike! Looking forward to seeing what you bring to our community. 

Hello all!  Brian Hudson here, and though I’ve been active on the idea exchange for a few years now, just now getting around to an intro (fashionably late)!  I’m a 20 year Technology Tech at Chatham County Schools in North Carolina. 

We’ve been using IIQ for almost 3 years now, and the biggest change to our old helpdesk system was the ability to integrate billing for students and staff, directly into the ticketing system.  What an absolute life saver that was!

I’m very much a cat person, but unfortunately just lost my Albert at the end of last year.  But he had such a great life and gave me great company for 10+ years.  I’ve dabbled in various trades, including Pro Wrestling, drumming in a rock band, performing magic, and I’ve obviously settled into IT for the long haul!  I very much believe in what we do, both for students and staff at schools, and though many of us may linger behind the curtains, or lurk in the shadows of back corners of our schools...trust me, it couldn’t be done without us all!

I really enjoy Incident IQ, the community, and the amazing ideas and the way it embraces the community and it’s ideas.  I look forward to continuing to back your ideas, creating some of my own, and working with everyone!

@HurricaneH Glad to see you introduce yourself to everyone! Looking forward to seeing what you continue to bring to our community! 

Hello Incident IQ Community...my name is SHunter with Brighton Central School District in Brighton, NY...just starting with the iiQ application. Was looking thru the iiQ Knowledge Base for iiQ acronyms.