New to the community? Introduce Yourself

​@RRigo 1700634 sageoak Hi Robert, Bobby, Rigo! We are so glad you are here and joining our Community. What instrument(s) do you play? 

Hello My name is Dawit, and I’m a developer at SBCUSD in California. I’ve been using the IIQ for the past few months and am excited to learn from this community and share insights along the way. Looking forward to collaborating with you all!

​@dawit Welcome to our Community. We are so glad you are here! 

…. have I never posted here? Even with my previous account? Well, that’s silly.

👏🏻 Hullo, Alyssa here. Joined the iiQ community right around when it got started, using the email from my previous school district (sidenote: being able to combine accounts would be very nice...). I provided onsite tech support for 1 middle school & 2 elementary schools, and was an agent in iiQ.

In July 2024, after 12ish years, I made the leap to a new school district. My experience with iiQ may have been part of me being chosen 😂 (though, I don’t know what the candidate pool was like). I’m an iiQ admin here and it has been SO cool to see how much iiQ can do.

I really enjoy seeing my knowledge help others, which is why I’m working in schools & why I’m here :) 

Greetings,

My name is Al Baker, and I am a Senior Staff Consultant with South Country Central School District in East Patchogue, NY. I recently joined the team, and while I have worked with various ticketing systems over the past ten years in IT, this is my first time using Incident IQ.

I am currently in my third week at the district, so I have yet to fully assess how the system has benefited the school. However, I am eager to ensure that it does enhance our workflows and operations. From an initial review, and based on my experience with other systems, it seems that there's still some work to do in fully configuring Incident IQ. We are just beginning this process.

As part of my role, I have been assigned to assist one of our power users in configuring IIQ to meet her needs around routing, approval chains, and organization setup. Over the past week, I’ve been reviewing her concerns and am looking forward to receiving feedback on the changes I believe are necessary to make IIQ meet the expectations of my colleagues.

It's a pleasure to meet everyone, and I look forward to contributing to this community and learning along the way.

I hope you all had a wonderful New Year!

Best regards,
Al Baker

​@ABaker 813353e southcountry Welcome to iiQ and our Community! Looking forward to seeing your contributions to our Community and getting your site configured. 😄

Thanks Kathryn. Good to be here. I look forward to getting our system configured and learning more about setting up Incident IQ. 

Do people typically post questions about setting up Incident IQ here or do they often rely upon their designated support rep for such things? Or can it be a combination of both?

Best, 

Al

Great Question ​@ABaker 813353e southcountry As you are getting set up initially (during implementation), your district works directly with your specialist. However, post-implementation, a combination of working with your dedicated CSM, Community, and Support will be your norm.  😄

Kathyrn,

Sounds good. Technically the system has been implemented and we are addressing issues after the fact. 

Generally speaking, I am looking at the following issues:

• Create missing routing pathways to ensure proper routing of events (pending and approved organizations).
• Fix the calendar integration so that manually approved events trigger the correct approval icon on the calendar.
• Finalize the manual toggle for missing organization names to allow admins to push events through the system without requiring organizations to re-enter their request.
• Fix shortcut routing issues to ensure that tickets sent via the "Send to IT," "Send to Facilities," and similar shortcuts are routed correctly.

If these seem like appropriate topics for discussion here, I can provide more detail. Otherwise I can focus on dealing with it with Incident IQ Support.

-Al Baker

​@ABaker 813353e southcountry Lets go ahead and create a new topic for discussion and we can dissect each of your questions there. https://community.incidentiq.com/topic/new

Thanks. I will post it as a new topic of discussion.

-Al

Hey all!

I’m Mike Lund and I am a new Customer Success Manager but an long time user of iiQ in my old district.  This community is great and I am really excited to be here to both learn and help.

Mike Lund

​@MLund_iiQ ooo congrats on joining the team! Good luck!!

Hello!  I’m new to Incident IQ and look forward to this community to assist with learning the system.

• What is your name?   Dean Verga

• What is your job title and where is your district located? Systems Integrator Hillsborough School District

• How long have you been using Incident IQ?  Approximately 3 months

• What is 1 way Incident IQ has benefitted your job and workflow? It has added structure to our processes.

• What are you looking for from this community? Knowledge sharing,Tips & Tricks

Hi ​@DVerga 372e39 htps!

Welcome! You’ve come to the right spot to learn. You’ll find many different ways to learn from our iiQ team and other users throughout the nation! 

Hello, my name is Melita Calpakis, I am the School District Auditor at Westbury UFSD. I will be using Incident IQ for Asset Management. Technology has already implemented it for their assets. I look forward to learning more about it and implementing the Accounting portion of Fixed Assets in our district. 

​@MCalpakis 974170 westbury Welcome to our Community! Please make sure to get a look at our Analytic Explorer & Audit Manager tools! 

Good morning,

Just introducing myself

• Herman Parker

• Manager III Tech / support services.  Dekalb County School District, Georgia.

• Our district began using Inciden IQ in 2017.

• It has allowed me to gain access to data for our field tech team and see trends in repairs and work.  

• I am a native Georgian and an alumni of Dekalb County School District. I am also a Navy Veteran who enjoys technology.

• I am looking for a collaboration with other school districts using Incident IQ.  An exchange of ideas and uses for this product. 

​@HCParker Welcome to Community and glad to hear you have finally made your way to us! 😄

​@Kathryn Carter Thank you for the warm welcome.  I have many questions. I am enjoying a lunch and learn at this time.  I am asking questions now. 

​@HCParker Lunch and Learns are one of my favorite things we do at iiQ!! 😄 ENJOY!

Hello all! My name is Jon Graham and I’m a lead on our Field Services team with the Anchorage School District. I haven’t spent much time on here yet but am looking forward to learning how other districts utilize iiQ and sharing some of those suggestions with our team.

​@JGraham ASDK12 Nice to meet you Jon! Looking forward to seeing you in our Community. 😄

Hi! My name is Elizabeth Ellison, and I’m part of the Technology Services Team at Conroe ISD in Texas. We’re currently in the stage of implementing Incident IQ, with the goal of launching it for the 2025–2026 school year. While we haven’t officially rolled it out yet, we’re excited about the potential it offers to streamline our help desk processes, improve efficiency, and provide more targeted support to our campuses. I’m passionate about building clear, user-friendly training and support resources that make technology more approachable for staff. I’m joining this community to learn from others who have already gone through implementation—especially around best practices, common pitfalls, and ways to get the most out of Incident IQ from day one.

​@EEllison 317dc98 conroeisd  Welcome to iiQ and the iiQ Community! So excited to see y’all launch this coming school year!