If a ticket is received that says “ Sensitive: Contains Protected Student Information”, but really isn’t, is there a way to change it?
For example, I got a ticket that said it was sensitive, but it really wasn’t, as the issue was about a projector in a room that was not displaying well.
Best answer by Kathryn Carter
Under the “More” dropdown inside a ticket, you can “mark not sensitive”! I hope this helps.
+18
Under the “More” dropdown inside a ticket, you can “mark not sensitive”! I hope this helps.
Thank you
+18
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