Hello

I’m noticing that when our student’s names are changed in AD/Azure, the Azure sync in iiQ doesn’t update the names, it thinks the account (id number) is a new user so it tries to make a new iiQ user account but it can’t because there is one already existing (with original name).

But if we change the iiQ account’s name to the new name and run the Azure sync, iiQ then sees it and updates the rest of the account’s information (location, etc...)

Is this how it’s supposed to be or should I submit a support ticket?