How do I cancel this APROVAL REQUIRED? I have sent it to myself multiple times and through my email selected APPROVED but it takes me back to the ticket and doesn’t allow me to do anything because the APPROVAL REQUIRED is still unselected.
Please assist.
thank you
+12
In order to adjust your approvals, you will need to head to Rules where you set them up. Here is a guide that will help you:
You can’t currently, I wish you could. A work around I did was to add myself (as an admin) to the ticket, and send an approval to myself and then delete it/approve it.
Thanks
I am the Admin. I don’t have the option to delete the approval and now the approval selections keep showing up for approval causing me not to be able to Resolve the Ticket.
+12
+12
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