If I unassign a chromebook in IIQ and then run a Full Sync in the Google Devices app, the AnnotatedUser field for the device in Google Admin still shows the user’s email. However if I go into the Asset Details in IIQ and click Push Data, then it removes the users email from the device in Google Admin. Can you tell me why the sync doesn’t remove the user’s email?
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Google Device Full Sync vs Push Data
Best answer by Robert Cebula
My apologies, it looks like it is actually updating the metadata from Google, there is just a delay even after the sync completes.
+18If you manually start a sync (by clicking Start Full Sync), iiQ will pull in data.
Push Data = This will take the data from iiQ and only push it into Google Devices
Multiple different data fields can be written back from iiQ to Google Devices.
- The following device actions can be written back to Google Device = Deprovision Device, Disable Device, Enable Device, and Wipe Device
- The following field can be written back from iiQ to Google Devices = Annotated Location, Annotated User, Annotated Asset ID, and Notes
- Write orgUnitPath to Google: This option allows iiQ to update a device’s OrgUnit path(s) in Google Admin Console based on any criteria supported via iiQ filtering conditions (e.g. Role, Grade, Location, Model, etc.).
I hope this information helps! 😄
So if I unassign the chromebook in iiQ and manually start a sync shouldn’t it push the unassignment of the owner to the AnnotedUser field in Google (i.e. blank out the field in Google)?
+18+18My apologies, it looks like it is actually updating the metadata from Google, there is just a delay even after the sync completes.
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