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My Incident IQ mobile app version 3.9.6.25050201 will not update to version 3.9.4.25073001. The error states, “You’re already running the latest version.”. When I put in my “kcs.incidentiq.com” domain I receive the Microsoft Azure sign on. Then as I click the tab for my “Knoxschools Login Portal” the app just sits there with no response.

Troubleshooting performed on my end:

I have uninstalled the app from iPhone running iOS 18.6.1, reinstalled the app, and restarted my iPhone, none of which seemed to resolve the issue.

Any aid would be greatly appreciated.

Ron Eng-Szakacs

Hello ​@RENGSZAKACS 283313a kcs,

 

Thank you for reaching out and for sharing your detailed troubleshooting steps. This is a known issue on our end, and our iiQ Engineers are actively working on a solution, which we’re aiming to release tomorrow. In the meantime, as a temporary workaround, we suggest accessing iiQ through your phone’s internet browser.

 

We appreciate your patience as we work to resolve this.

 

Regards,

Ashley

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

Corporate Headquarters:
750 Glenwood Ave SE, Suite 320
Atlanta, GA 30316