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Incident IQ mobile update August 2025 Breaks Microsoft Azure Sign On

Forum|Forum|3 months ago
August 20, 2025
1 reply
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+4

RENGSZAKACS 283313a kcs
Observer

My Incident IQ mobile app version 3.9.6.25050201 will not update to version 3.9.4.25073001. The error states, “You’re already running the latest version.”. When I put in my “kcs.incidentiq.com” domain I receive the Microsoft Azure sign on. Then as I click the tab for my “Knoxschools Login Portal” the app just sits there with no response.

Troubleshooting performed on my end:

I have uninstalled the app from iPhone running iOS 18.6.1, reinstalled the app, and restarted my iPhone, none of which seemed to resolve the issue.

Any aid would be greatly appreciated.

Ron Eng-Szakacs

Best answer by AHolley_iiQ

Hello @RENGSZAKACS 283313a kcs,

Thank you for reaching out and for sharing your detailed troubleshooting steps. This is a known issue on our end, and our iiQ Engineers are actively working on a solution, which we’re aiming to release tomorrow. In the meantime, as a temporary workaround, we suggest accessing iiQ through your phone’s internet browser.

We appreciate your patience as we work to resolve this.

Regards,

Ashley

+10

AHolley_iiQ
Employee
Answer
Forum|Forum|3 months ago
August 20, 2025

Hello @RENGSZAKACS 283313a kcs,

Thank you for reaching out and for sharing your detailed troubleshooting steps. This is a known issue on our end, and our iiQ Engineers are actively working on a solution, which we’re aiming to release tomorrow. In the meantime, as a temporary workaround, we suggest accessing iiQ through your phone’s internet browser.

We appreciate your patience as we work to resolve this.

Regards,

Ashley

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