Since the most recent update to the mobile app, when a technician is trying to close a ticket, it asks for a labor rate. I have no labor rates on file so it will not allow the ticket to be closed. How do I disable this feature?
Login to the community
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
I will comment with an update when I get one! Thank you for your patience 😄
same issue here.
Just put in .05 and see what happens
It is now asking for the labor type. We use the general maintenance type on the webpage, but it does not show on the mobile app.
Make sure you have the app updated. 😄