Question

Labor rate on mobile app

  • 16 March 2023
  • 5 replies
  • 63 views

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Since the most recent update to the mobile app, when a technician is trying to close a ticket, it asks for a labor rate.  I have no labor rates on file so it will not allow the ticket to be closed.  How do I disable this feature?


5 replies

Userlevel 7
Badge +12

@DBell 900fa15 loganschools Thank you for reporting this issue to us. My team is currently working on this!

I will comment with an update when I get one! Thank you for your patience 😄

Badge +1

same issue here. 

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Just put in .05 and see what happens

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It is now asking for the labor type. We use the general maintenance type on the webpage, but it does not show on the mobile app.

Userlevel 7
Badge +12

@charcole Go ahead and submit a ticket to support for this! 

Make sure you have the app updated. 😄 

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