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Possible bug report - Turning off the Sensitive option in site options does NOT turn it off for the mobile app

bclark
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Userlevel 5
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Possible bug report - Turning off the Sensitive option in site options does NOT turn it off for the mobile app. I wanted to disable this on the mobile app and even turning it off and hiding it doesn’t hide it from the mobile app.

 

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Best answer by Hannah Bailey 6 June 2023, 14:45

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Hannah Bailey
Userlevel 6
Badge +14

Thank @bclark for being this to our attention. I will get this reported to our support and dev team 😁

Hannah Bailey - Community Manager
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Possible bug report - Turning off the Sensitive option in site options does NOT turn it off for the mobile app. I wanted to disable this on the mobile app and even turning it off and hiding it doesn’t hide it from the mobile app.

 

Confirmed on iOS iPhone 3.8.7 (up to date as of 2023-5-11)

  • Shows “Does this ticket contain protected student information” Yes or No Option
  • Site Options set to Off (hidden) 5 minutes before and restarted app before testing twice.
  • Created one device and software type ticket and saw option for sensitive data twice. Was able to create a ticket sensitive on mobile.  
Kathryn Carter
Userlevel 6
Badge +10

@dunnojustin77 Thank you for submitting the additional information. I will add your information to our support task! 

Kathryn Carter - Community Moderator
A

verified, this is happening to me as well.

Kathryn Carter
Userlevel 6
Badge +10

@MCoogan 3706a6b tamaquasd Reported and added information as well! 

Kathryn Carter - Community Moderator
Hannah Bailey
Userlevel 6
Badge +14

@bclark @dunnojustin77 

A fix has been deployed and this should be working as expected now with mobile. 🙌🏼

Hannah Bailey - Community Manager
bclark
Rank
Userlevel 5
Badge +8

Awesome. I can confirm it’s working as expected now. Thanks!

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