+2Real-time update suggestion, maybe use redis or any vector database.
We like hover notification that someone open the ticket and currently reading. which seem like it should be a separate real-time database that shows real-time so teams know who worked on what. or at least real-time editing or commenting.
+7Hi
I would highly suggest adding this as an enhancement idea in our Idea Exchange. This platform helps our product team gain insight into the needs of your district for future enhancements!
Here is the link to our idea exchange so you can add this in!
https://community.incidentiq.com/ideas
Best,
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