Rollout Scout - Username Search Not Working

  • 18 October 2023
  • 2 replies

I noticed that searching a username in Rollout Scout’s Batch Check Out no longer works as expected.

When entering a username in the format first_m_last, I get the following error message. If I change it to then it works correctly and the student is found.

Rollout Scout - Batch Check Out Error

The username works correctly in check in/out and also the global user search functions. Is this a bug? Am I doing something wrong? I tried with Rollout Scout V2 Check Out enabled and disabled with no difference.


Best answer by calvin_henderson 18 October 2023, 14:55

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2 replies

Please disregard my incompetence. 🙂 Student usernames are set to their full email address. This is a problem with our SIS export. It’s been a long week..

Userlevel 7
Badge +10

@calvin_henderson I am glad you were able to figure it out. 😄 Please let us know if you need any more assistance!