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Question

Timestamp on form submission is wrong - how to fix?

  • November 13, 2023
  • 3 replies
  • 71 views

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We just went “Live” with IIQ today, so forgive me if I missed something obvious.

I was checking on the form a user submitted this morning around 9 AM. Everyyting looks good except the timestamp is off by a few hours, it’s stamped around 2PM instead of 9AM.

My first thought was timezone issue, but I can’t find any place to fix it. And times look correct elsewhere on the site, just not on the form. What am I missing?

3 replies

Kathryn Carter
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  • Community Manager
  • November 15, 2023

@BenjaminA Thank you for submitting your question to our community! 😄

This is interesting. Can you submit another form and see if the time stamp is off on multiple forms? If so, I would submit a support ticket. 


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  • Author
  • Observer
  • November 15, 2023

@BenjaminA Thank you for submitting your question to our community! 😄

This is interesting. Can you submit another form and see if the time stamp is off on multiple forms? If so, I would submit a support ticket. 

Done.

Was hoping it was just a setting somewhere I had missed. Thanks!


Kathryn Carter
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  • Community Manager
  • November 16, 2023

@BenjaminA Please comment here if a solution is provided to you by support to help other users with the same issue. 😄