Recently our facilities users lost the ability to switch products on the App. Now when they login they cant see any tickets cause they are on the wrong Product. When I login, I do see the option available. I believe they lost access with the recent permissions changes but cant find the source of the issue.
Solved
User cant switch Products in app
+2Best answer by Hannah Bailey
Is it all of you Facilities users that do not have access to multiple products?
One thing I suggest is using the bulk actions “Set Initial Product” and set that to Facilities. This way when they login they are automatically logged into the correct product.
+17Is it all of you Facilities users that do not have access to multiple products?
One thing I suggest is using the bulk actions “Set Initial Product” and set that to Facilities. This way when they login they are automatically logged into the correct product.
Hannah Bailey - Director, Customer Engagement
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