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VNC Remote Assistance

  • July 28, 2025
  • 2 replies
  • 76 views
J

When using the VNC Remote Assistance app, do the computers/user need to be on the same network? Or is this supposed to establish a remote connection anywhere the user is logged in to IIQ?

Best answer by AHolley_iiQ

Hello ​@JMarshall 51398c4 sau23. Great question! Users should not need to be on the same network as the person initiating the remote support session. As long as the end-user agrees to the remote support request, the session can be established and their computer can be paired with the initiator, no matter where they are network-wise.

 

If you are finding otherwise, please report back and I can gather additional information for you!

 

Best,
Ashley

    2 replies

    AHolley_iiQ
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    • AHolley_iiQ
    • Employee
    • Answer
    • July 28, 2025

    Hello ​@JMarshall 51398c4 sau23. Great question! Users should not need to be on the same network as the person initiating the remote support session. As long as the end-user agrees to the remote support request, the session can be established and their computer can be paired with the initiator, no matter where they are network-wise.

     

    If you are finding otherwise, please report back and I can gather additional information for you!

     

    Best,
    Ashley

    Kathryn Carter
    T
    J

    Thanks for the info Ashley. It looks like it’s working now.

    Kathryn Carter
    T
    AHolley_iiQ
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