Skip to main content
Solved

API question: Updating Asset Status from In Service to In Storage

  • March 25, 2026
  • 7 replies
  • 75 views
Q

Hi 

Does anyone know if there’s a APi endpoint to update status of assets? 

for example, from “in Service”, to “In Storage”,

we don’t want to assign and un-assign students users since they’ll be using their same laptop in new school years, we just want to mark it as in storage instead.

 

Thanks!

Best answer by JJones_iiQ

​@QLi 1336efc ortn After further consultation with our team, we were able to find the supported endpoint for updating your Asset Status via API. I’ll provide that endpoint below. As mentioned previously, we do not currently have supported documentation for this endpoint so we advise that districts reach out to our support team with any specific questions or concerns regarding using this endpoint. 

 

POST https://[site-name].incidentiq.com/api/v1.0/assets/:assetId/status/:assetStatusTypeId

 

You may need some additional calls to obtain the path parameters here, here’s some referential endpoints will help you get that information:

 

AssetID - Obtained via  POST /api/v1.0/assets - extract Items[].AssetId from response.

AssetStatusTypeID - Obtained via -  GET /api/v1.0/assets/statustypes - extract Items[].AssetStatusTypeId from response.

 

As always, we ask that districts take the appropriate precautions when making changes via API. If you have any questions or hesitations, please feel free to use our support bot to get in contact with one of our Technical Support Specialists.

 

 Please let me know if his helps! 

Thank you and have a great weekend,

James
Technical Support Specialist II

7 replies

J
Forum|alt.badge.img+1
  • JJones_iiQ
  • Employee
  • March 25, 2026

Good afternoon ​@QLi 1336efc ortn !


Great question! At this this time, our currently supported API endpoints do not support updating asset status.


Fell free to review our available API documentation by navigating to Admin > Developer Tools within the platform. While functionality outside this scope is not traditionally supported, we recommend reaching out to our technical support team to discuss specific workflows or compatibility with your existing infrastructure.

 

Our API team and engineering are currently reviewing our API documentation for expanded support. We will update the developer tools as soon as the new documentation is approved and finalized.

 

To contact technical support, please use the link below. We are happy to help you explore alternative API workflows or integration options to accomplish this task! 
 

If you have any further questions, I’ll be happy to assist you further!

Thanks again for reaching out!

Best regards,
James | Technical Support Specialist II

    S
    Forum|alt.badge.img+1

    Hello QLi 1336efc ortn - Have you looked at Batch Check in (Rollout Scout)?  That is designed to do exactly what you are looking for.  

    Regards,

    stevea

    Q

    Hello QLi 1336efc ortn - Have you looked at Batch Check in (Rollout Scout)?  That is designed to do exactly what you are looking for.  

    Regards,

    stevea

    Hi Stevea, thanks! is there an API documentation for it? we have our own app to tap into IIQ api calls to collection and distribute laptops.

     

    S
    Forum|alt.badge.img+1

    Hello QLi 1336efc ortn - Have you looked at Batch Check in (Rollout Scout)?  That is designed to do exactly what you are looking for.  

    Regards,

    stevea

    Hi Stevea, thanks! is there an API documentation for it? we have our own app to tap into IIQ api calls to collection and distribute laptops.

     

    Unfortunately, it would only be an option as a replacement of using the API. 

    bclark
    Mentor
    Forum|alt.badge.img+14
    • bclark
    • Mentor
    • March 26, 2026

    If you watch the network traffic in your browser as you change a status you can find the undocumented call that’s being made. but your milage may vary with using it. 

     

      J
      Forum|alt.badge.img+1
      • JJones_iiQ
      • Employee
      • Answer
      • March 26, 2026

      ​@QLi 1336efc ortn After further consultation with our team, we were able to find the supported endpoint for updating your Asset Status via API. I’ll provide that endpoint below. As mentioned previously, we do not currently have supported documentation for this endpoint so we advise that districts reach out to our support team with any specific questions or concerns regarding using this endpoint. 

       

      POST https://[site-name].incidentiq.com/api/v1.0/assets/:assetId/status/:assetStatusTypeId

       

      You may need some additional calls to obtain the path parameters here, here’s some referential endpoints will help you get that information:

       

      AssetID - Obtained via  POST /api/v1.0/assets - extract Items[].AssetId from response.

      AssetStatusTypeID - Obtained via -  GET /api/v1.0/assets/statustypes - extract Items[].AssetStatusTypeId from response.

       

      As always, we ask that districts take the appropriate precautions when making changes via API. If you have any questions or hesitations, please feel free to use our support bot to get in contact with one of our Technical Support Specialists.

       

       Please let me know if his helps! 

      Thank you and have a great weekend,

      James
      Technical Support Specialist II

        S
        Forum|alt.badge.img+1

        ​@QLi 1336efc ortn After further consultation with our team, we were able to find the supported endpoint for updating your Asset Status via API. I’ll provide that endpoint below. As mentioned previously, we do not currently have supported documentation for this endpoint so we advise that districts reach out to our support team with any specific questions or concerns regarding using this endpoint. 

         

        POST https://[site-name].incidentiq.com/api/v1.0/assets/:assetId/status/:assetStatusTypeId

         

        You may need some additional calls to obtain the path parameters here, here’s some referential endpoints will help you get that information:

         

        AssetID - Obtained via  POST /api/v1.0/assets - extract Items[].AssetId from response.

        AssetStatusTypeID - Obtained via -  GET /api/v1.0/assets/statustypes - extract Items[].AssetStatusTypeId from response.

         

        As always, we ask that districts take the appropriate precautions when making changes via API. If you have any questions or hesitations, please feel free to use our support bot to get in contact with one of our Technical Support Specialists.

         

         Please let me know if his helps! 

        Thank you and have a great weekend,

        James
        Technical Support Specialist II

        ​@JJones_iiQ This is the endpoint I used to return my status types. 

        https://my_site_name.incidentiq.com/api/v1.0/assets/status/types?$s=100

          Terms & ConditionsCookie settingsAccessibility statement
          Incident IQ logo

          Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

          Corporate Headquarters:
          750 Glenwood Ave SE, Suite 320
          Atlanta, GA 30316