Is there a way to send comments to the person you are asking to approve a ticket? Or do they have to be agents to read the whole ticket?
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Is there a way to send comments to the person you are asking to approve a ticket? Or do they have to be agents to read the whole ticket?
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If you make the comment “visible to requestor” then all parties will be able to see the comments. However, there is not a permission for only approvers to see comments without the agent role. I hope this helps
it does-thank you!
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