Is there a way to send comments to the person you are asking to approve a ticket? Or do they have to be agents to read the whole ticket?
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Solved
Approvals
Best answer by Kathryn Carter
If you make the comment “visible to requestor” then all parties will be able to see the comments. However, there is not a permission for only approvers to see comments without the agent role. I hope this helps
+18
If you make the comment “visible to requestor” then all parties will be able to see the comments. However, there is not a permission for only approvers to see comments without the agent role. I hope this helps
Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
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