Asset Filter "Attached to Open Ticket"

​@EStapf_iiQ That does work, thank you. Next question is why did you guys hide it under “Attribute”? Are there other attributes that are in the works? If there is only one attribute, why not move it to the top to make it easier to find?

​@PFolkens I wish I could answer that question for you, but I’ve asked myself and our Product team that same thing! My recommendation is to always poke around and play, which I know you are good at. 🤓 I usually search ‘att’ which give me the attribute conditional filter.
There are also User Attribute = Has Assigned Device,
App Attributes which change based on the application, and
Ticket Attributes that contain these options:

Hope this helps!

Could this be what you need? This is a filter on a custom ticket view.

​@jclark That was part of the problem. I was trying to find Assets, still assigned to Students, with open Tickets. There is no “Asset Owner Role” filter in Tickets, so I was dancing between Ticket and Asset views. Also, iiQ hid the Asset filter of “Has Open Ticket” under the “Asset Attribute” filter. EStapf_iiQ’s answer is what I was looking for.

Oh - my apologies, I misread the request. ​@EStapf_iiQ always has a trick up her sleeve to help! 😁

I was mainly just trying to see if there’s a way to get the tickets easier… There’s also the “Asset Owner” filter for a ticket view, where you could exclude “Unassigned”, which essentially does the same thing but in a ticket view. That still doesn’t narrow it down to just students like you need. Maybe that’s an idea to post… “Asset Owner Role” filter for ticket views.