Created an asset like I usually do, and iiQ froze in the middle of saving. Now when I search for the asset, it says no results.. if I try to recreate the asset, it says the asset # is in use. Is there somewhere else (like a database or management screen) where I can delete that asset # so I can fix this issue?
Question
Asset # says in use but cannot locate or add the asset # to new item
+10Hi
In the meantime, could you please provide the asset tag? If the asset isn't restored automatically, our team can remove this asset from the system in the background.
+10Hi Michael,
I’ve verified the same behavior on my end. I’ve put in a request with our support team to wipe this asset from your database. Once I receive more information, I will provide updates via this thread.
Thanks!
Best,
Ashley
+10Hi
A model had to be selected in order for the asset to be created, however, please feel free to adjust the model accordingly upon review.
Thanks!
Best,
Ashley
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