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Created an asset like I usually do, and iiQ froze in the middle of saving. Now when I search for the asset, it says no results.. if I try to recreate the asset, it says the asset # is in use. Is there somewhere else (like a database or management screen) where I can delete that asset # so I can fix this issue? 

Hi ​@MLanni 9706158 pnwboces There may be a momentary blip with the asset displaying due to the intermittent site issues we've been experiencing today. It's possible the asset will be restored once these issues are sorted out. 

 

In the meantime, could you please provide the asset tag? If the asset isn't restored automatically, our team can remove this asset from the system in the background.

Hi ​@AHolley_iiQ 

Tag is 110454

Thank you!

Hi Michael,

I’ve verified the same behavior on my end. I’ve put in a request with our support team to wipe this asset from your database. Once I receive more information, I will provide updates via this thread.

 

Thanks!

 

Best,

Ashley

Hi ​@MLanni 9706158 pnwboces - Our Support Team was able to create this asset for you here: https://pnwboces.incidentiq.com/agent/assets/9baa9097-d760-4043-af87-2f4055f0bb5c?asset-details-tab=details.

 

A model had to be selected in order for the asset to be created, however, please feel free to adjust the model accordingly upon review.

 

Thanks!

 

Best,

Ashley

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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