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Assets missing from user's page

  • September 16, 2024
  • 11 replies
  • 83 views

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It looks like assets assigned to users aren’t showing up in the user’s profile page.  I noticed this today (Monday, 09/16/2024), however some of my staff told me they noticed it last week with a few people.

11 replies

Kathryn Carter
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  • Community Manager
  • September 16, 2024

@MReccoppa 1477925 sayreville Thank you for submitting your question to our community! 😄

This would best be handled by our Support Team. Please submit a ticket to them. Here is the link to all the ways to contact them: 

 


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Ticket was submitted.  Still waiting on a resolution for it.


Kathryn Carter
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  • Community Manager
  • September 16, 2024

@MReccoppa 1477925 sayreville What is the ticket number? I will be able to follow up on it. 


bwilkerson
Contributor
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  • Contributor
  • September 17, 2024

Having the same issue.   I have not opened a case yet.  It happens randomly where the data does not show up but later it might work fine.


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Ticket number is 36098


Kathryn Carter
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  • Community Manager
  • September 17, 2024

@MReccoppa 1477925 sayreville Thank you. I am following up with them now. 


Kathryn Carter
Forum|alt.badge.img+18
  • Community Manager
  • September 17, 2024

We have escalated your request to our Dev team and will provide updates as we are given them. Thank you! @MReccoppa 1477925 sayreville @bwilkerson 


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Cool...thank you.


Kathryn Carter
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  • Community Manager
  • September 23, 2024

@bwilkerson @MReccoppa 1477925 sayreville A fix was released this weekend. Please submit a ticket to support if you continue to experience this. 


bwilkerson
Contributor
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  • Contributor
  • September 23, 2024

@bwilkerson @MReccoppa 1477925 sayreville A fix was released this weekend. Please submit a ticket to support if you continue to experience this. 

Is there still an issue where assets are not showing up when working in a ticket?  In the past when you would go to select asset within a ticket the assets assigned to that room/location or the assets assigned to the user who submitted the ticket would show up.   Now it is just blank.

 

I noted this in the ticket I have open with support currently that there is still some information missing.


Kathryn Carter
Forum|alt.badge.img+18
  • Community Manager
  • September 23, 2024

@bwilkerson Support will be handling this issue with our Dev team. Thanks for the update.