In our district we use charging carts for our chromebooks. These carts are tracked as an asset. In our previous help desk system we were able to assign chromebook assets to cart asset within our inventory. Is there similar option available for Incident IQ?
Solved
Assets that contain other assets
Best answer by Kathryn Carter
Good Morning
Thank you so much for your question! You will need to import your chromebook carts as an asset in our system and then link the chromebooks to the cart. I have attached an article to help with that process!
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Kathryn Carter - Community Moderator
+18Good Morning
Thank you so much for your question! You will need to import your chromebook carts as an asset in our system and then link the chromebooks to the cart. I have attached an article to help with that process!
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Kathryn Carter - Community Moderator
Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
+3Is there a way to integrate the batch check-in / check-out with the carts as an asset? Currently we do the batch check-in / check-out but would like to view the cart as an asset and then see the laptops in the slots for that cart.
We’ve also noticed when unlinking an asset from an asset that has multiple linked to it, it unlinks all of the assets. Is it possible to do this without linking the assets to the cart so we don’t run into that issue?
+18In order to accomplish both goals here, I would assign your carts as a room and then assign the devices to a room. Here is a thread where community members explain this much better than I could.
I hope this helps 😄
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