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Is anyone else having issue adding image to added models. I added a number of models for our environment and want to start adding images to them.  I noticed two things 

  • It is allowing me to add the image but when I hit the Save button. It does not do anything.
  • It is allowing me to add the image but the Save button is disabled. 

There is no issue when I am adding the image while adding the model. 

Thanks in advance

@JChua 517ab93 southorangetown Thank you for submitting your question to our community! 😄  

When you enter the model and there is a pop up, to click the X in the top right instead of continue and it will save. 

This is currently something our team is aware of and is working on resolving. Thanks ​@KellenH_iiQ for the assist here! 


Thanks ​@Kathryn Carter , I am not getting a pop up and I checked my settings and pop ups are not blocked. 


@JChua 517ab93 southorangetown Hmm, I would submit a ticket to support then so they know this is affecting you are well. 

 


@JChua 517ab93 southorangetown 

 

Just a heads up, a report was sent to our dev team to investigate the issue. Once you submit the ticket, most likely the working agent will add your district to the report. I hope that helps!


Thanks ​@APradhanang_iiQ 


@JChua 517ab93 southorangetown We are also having this issue. I’ve submitted a support ticket, but were you able to get this resolved? 


Yup, I noticed last week, added models can’t be edited anymore. The Save button stays dimmed. I’ve submitted a ticket and ticket was sent to dev team.


@AThao 38030ce jacksonschoolsga  I’ve opened a ticket and dev team indicated it is resolve it last friday but when I tried, it still was not allowing me to save an image so I reopened the ticket. 


@JChua 517ab93 southorangetown I submitted a support ticket yesterday and I was told that they have found the root cause of the issue and that they are releasing a fix for it on 10/18. Hopefully that will fix the issue as we cannot edit any of our models.