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Question

Custom Fields not loading

  • June 16, 2025
  • 10 replies
  • 118 views

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The custom fields in my asset views are not loading.  The custom fields are also not showing up in the bulk “Set Info” menus.

10 replies

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  • Contributor
  • June 16, 2025

I am having the same issue and I’m so busy right now I need this to work.  It worked this morning.  I put in a ticket for it.


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Same issue here…. 🙃


Kathryn Carter
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  • Community Manager
  • June 16, 2025

@ALopez 6208534 alamosa ​@christine214 ​@JVeNard 3478e9a beaverton Thanks for letting us know something is not loading properly. If you have not already, please make sure you submit a ticket to our support team! 

I have given them a heads up that these reports are coming in so hopefully we will be able to get right on it! 😄


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  • Contributor
  • June 17, 2025

My ability to use custom fields is back and showing up like normal. But now I am getting an error message when trying to update in bulk.  Anyone else getting this message?  

 


Kathryn Carter
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  • Community Manager
  • June 17, 2025

@christine214 Did you add this information to your support ticket? We have not seen other reports like that at this time. 


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  • Contributor
  • June 17, 2025

@Kathryn Carter Yes, I added that to my ticket.  Seems to be when bulk updating a custom field only.  Standard options are working normally.


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Any updates on the issue of not being able to set info to custom fields?  I’m still having the same issue as ​@christine214  and it’s been seven days.  I’ve already put in a ticket for this as well.


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  • Contributor
  • June 24, 2025

No update to the ticket I put in.  Just that they are working on it.  I did figure out a work around.  As long as I select a Standard field option first when bulk updating, I can then add custom fields and it works.  But you have to start with a standard field first or it won’t work.  So even though I do not need to update the location, I am using that as my standard field to make bulk updating work.  


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That process works for me too.  Thanks for the information ​@christine214!  It was getting frustrating doing them one by one.  This will help get us back on track with our summer work.


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  • Contributor
  • June 24, 2025

Glad that worked for you too.  This is our busy inventory time and I live in IIQ doing bulk updates over the summer.