Device Category

Hi ​@MDashoff 140a3a1 redlandsusd ! To create a new category, you will navigate to “Admin” → “Model Categories” and select “Add Category”:

You can also find additional information about Creating and Managing Model Categories here: 

If you have any other questions please let us know!

Hi there,

I actually got to the point of “Add Category”, but it’s not showing up when I try to create a new ticket.

Can there be a delay from creation before it shows up? It’s been about an hour so far.

-Marcus

Hi Marcus!

What is your district/what category are you trying to add? I can take a look.

​@MDashoff 140a3a1 redlandsusd 
Unfortunately, I can't reproduce your issue within your instance. If the issue persists, please submit a support ticket to our team for further assistance.

 

Hi ​@MDashoff 140a3a1 redlandsusd!

I was looking through your custom Model Categories and noticed this Hosted Solutions > Website or Video Allowances is not visible for Ticketing. I’m not sure if this is the category you were referring to but if so you can click into it and toggle on product visibility for Ticketing.
 

If it is a different category you were referencing please comment here and I can look at that one as well.

Thank you!

Leann Woods, CSM