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I’m importing new assets, and IQ thinks my new assets are duplicates on the import process. I check the tags and serials in my search, and they are not found in my database. How do I fix this?

Hi @anthony.wilson thanks for your question. Have you tried to do the import by preferring either Serial Number or Asset Tag instead of using both to match?

I tried it, and I was successful! Thank you!

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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